%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &> % $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket ); <& /Elements/ListActions, actions => \@results &>

<&| /Widgets/TitleBox, title => loc('The Basics'), ($LinkBasicsTitle ? (title_href => $title_box_link) : ()), title_class=> 'inverse', color => "#993333" &> <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &> <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &> | <&| /Widgets/TitleBox, title => loc("Dates"), title_class=> 'inverse', color => "#663366" &> <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>

<& /Ticket/Elements/ShowHistory, Ticket => $Ticket, URIFile => "Display.html", ShowHeaders => $ARGS{'ShowHeaders'}, DownloadableHeaders => 0, AttachPath => "Attachment", Attachments => $attachments, UpdatePath => "Update.html" &> <%INIT> my ( $field, @results ); $m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' ); # Load the ticket #If we get handed two ids, mason will make them an array. bleck. # We want teh first one. Just because there's no other sensible way # to deal my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id); my $Ticket = RT::Ticket->new( $session{'CurrentUser'} ); # store the uploaded attachment in session if ( $ARGS{'Attach'} ) { # attachment? $session{'Attachments'} = {} unless defined $session{'Attachments'}; my $attachment = MakeMIMEEntity( AttachmentFieldName => 'Attach' ); my $file_path = Encode::decode_utf8("$ARGS{'Attach'}"); $session{'Attachments'} = { %{ $session{'Attachments'} || {} }, $file_path => $attachment, }; } if ( defined ($id[0]) && $id[0] eq 'new' ) { # {{{ Create a new ticket my $Queue = RT::Queue->new( $session{'CurrentUser'} ); unless ( $Queue->Load( $ARGS{'Queue'} ) ) { $m->comp( 'Error.html', Why => loc('Queue not found') ); $m->abort; } unless ( $Queue->CurrentUserHasRight('CreateTicket') ) { $m->comp( 'Error.html', Why => loc('You have no permission to create tickets in that queue.') ); $m->abort; } ( $Ticket, @results ) = CreateTicket( Attachments => $session{'Attachments'}, %ARGS ); unless ( $Ticket->id ) { $m->comp( 'Error.html', Why => join( "\n", @results )); $m->abort(); } # delete temporary storage entry to make WebUI clean unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { delete $session{'Attachments'}; } } else { unless ( $Ticket->Load( $id[0] ) ) { $m->comp( 'Error.html', Why => loc( "Couldn't load ticket '[_1]'", $id ) ); $m->abort(); } my ( $code, $msg ); if ( $session{'Attachments'} || ( defined $ARGS{'UpdateContent'} && $ARGS{'UpdateContent'} ne '' && $ARGS{'UpdateContent'} ne "-- \n" . $session{'CurrentUser'}->UserObj->Signature ) ) { $ARGS{UpdateAttachments} = $session{'Attachments'}; } push @results, ProcessUpdateMessage( ARGSRef => \%ARGS, TicketObj => $Ticket ); delete $session{'Attachments'}; # delete temporary storage entry to make WebUI clean unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) { delete $session{'Attachments'}; } my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS); push (@results, @cfupdates); #Update the status if ( ( defined $ARGS{'Status'} ) and $ARGS{'Status'} and ( $ARGS{'Status'} ne $Ticket->Status ) ) { ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} ); push @results, "$msg"; } } # This code does automatic redirection if any updates happen. unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) { $m->comp( 'Error.html', Why => loc("No permission to display that ticket") ); # XXX: Why abort? then we loose footer //ruz $m->abort(); } if (@results) { # We've done something, so we need to clear the decks to avoid # resubmission on refresh. # But we need to store Actions somewhere too, so we don't lose them. my $key = Digest::MD5::md5_hex(rand(1024)); push @{ $session{"Actions"}->{$key} ||= [] }, @results; $session{'i'}++; RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key); } my $Transactions = $Ticket->Transactions; my $attachments = $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket ); my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket') || $Ticket->CurrentUserHasRight('ReplyToTicket'); my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id; $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link); <%ARGS> $id => undef