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1.6
date	2002.04.15.02.19.15;	author PeterThoeny;	state Exp;
branches;
next	1.5;

1.5
date	2001.09.04.07.10.55;	author PeterThoeny;	state Exp;
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next	1.4;

1.4
date	2000.12.14.02.57.43;	author PeterThoeny;	state Exp;
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next	1.3;

1.3
date	2000.11.15.01.57.46;	author PeterThoeny;	state Exp;
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next	1.2;

1.2
date	2000.08.19.01.23.04;	author PeterThoeny;	state Exp;
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next	1.1;

1.1
date	99.06.13.06.02.54;	author thoeny;	state Exp;
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1.6
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@%META:TOPICINFO{author="PeterThoeny" date="1018837155" format="1.0" version="1.6"}%
If you are not familiar with the %WIKITOOLNAME% collaboration tool, please visit %TWIKIWEB%.WelcomeGuest in the %WIKITOOLNAME%.%TWIKIWEB% web first. 

*Note:* The %WIKITOOLNAME%.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how %WIKITOOLNAME% can be used as a knowledge base for support (e.g. as a web based help desk application).

The %WIKITOOLNAME%.Know knowledge base has the following functions:

	1. *Submit Data to the Knowledge Base:* Enter data that could be useful for other support staff.
	2. *Search the Knowledge Base:* Search for a solution of a problem a customer has.
	3. *Email Notification:* Subscribe in %NOTIFYTOPIC% to get notified by email whenever the knowledge base gets updated.

*Submit Data to the Knowledge Base*

Please feel free to add any information you think can help the support staff solving problems. To contribute to the knowledge base, please create a new topic that contains a problem and solution (or workaround) pair.

To submit data to the Knowledge Base:
	* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the %TWIKIWEB%.WikiNotation. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be IncorrectDllVersionW32PTH10DLL.
	* The easiest way to create a new topic is to type in a new topic name into the edit field at the top of each page, press Enter and then click on the *Create* link at the bottom of the page.
	* Edit the new topic or copy & paste the text you already have.
	* Select the appropriate items in the %WIKITOOLNAME%.Know form. See WebForm for details. This allows detailed search in WebSearch later on.
	* [Preview Changes] and [Save Changes] when you are done.

*Search the Knowledge Base*

Please use the WebSearch topic to search for a solution to a problem.

*Email Notification*

Subscribe in %NOTIFYTOPIC% to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs.

%META:FORM{name="WebForm"}%
%META:FIELD{name="TopicClassification" title="TopicClassification" value="NoDisclosure"}%
%META:FIELD{name="OperatingSystem" title="OperatingSystem" value=""}%
%META:FIELD{name="OsVersion" title="OsVersion" value=""}%
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1.5
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%META:TOPICINFO{author="PeterThoeny" date="999587455" format="1.0" version="1.5"}%
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	1. *Submit Data to the Knowledge Base:* Enter data that could be usefull for other support staff.
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	* Select the appropriate items in the %WIKITOOLNAME%.Know Category section. See TWikiCategory for details. This allows detailed search in WebSearch later on.
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<!--TWikiCat--> <h4> TWikiCategory </h4>
<table border="2" cellspacing="1" cellpadding="1">
<tr>
<td valign="top" align="right"> TopicClassification:  <br></td><td>  NoDisclosure </td>
</tr><tr>
<td valign="top" align="right"> OperatingSystem:  <br></td><td>  &nbsp; </td>
</tr><tr>
<td valign="top" align="right"> OsVersion:  <br></td><td>  <!----><!---->&nbsp; </td>
</tr>
</table><!--TWikiCat-->@


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	3. *Email Notification:* Subscribe in WebNotify to get notified by email whenever the knowledge base gets updated.
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Subscribe in WebNotify to get notified by email when the knowledge base gets updated. Support staff should subscribe to be notified, this is a good way to hone trouble shooting skills by having a look at newly submitted problem / solution pairs.
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	* The easiest way to create a new topic is to type in a new topic name into the edit field at the top of each page, press Enter and then click on the *Create* link. 
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1.1
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If you are not familiar with the TWiki collaboration tool, please visit Main.WelcomeGuest in the TWiki.Main web first. 
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*Note:* The TWiki.Know web is for demonstration purposes only. It hardly contains any data, its purpose is to show how TWiki can be used as a knowledge base for support (e.g. as a web based help desk application).
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The TWiki.Know knowledge base has the following functions:
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	* Think of a good topic name. It is recommended to use a name that describes the problem, e.g. an error message. The topic name should comply to the Main.WikiNotation. An sample topic name for the error message _Incorrect DLL version W32PTH10.DLL_ would be IncorrectDllVersionW32PTH10DLL.
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	* Select the appropriate items in the TWiki.Know Category section. See TWikiCategory for details. This allows detailed search in WebSearch later on.
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-- Main.PeterThoeny - 18 Feb 1999 <br>
<!--TWikiCat--> <h4> TWikiCategory </h4>
<table border="2" cellspacing="1" cellpadding="1">
<tr>
<td valign="top" align="right"> TopicClassification:  <br></td><td>  NoDisclosure </td>
</tr><tr>
<td valign="top" align="right"> OperatingSystem:  <br></td><td>  &nbsp; </td>
</tr><tr>
<td valign="top" align="right"> OsVersion:  <br></td><td>  <!----><!---->&nbsp; </td>
</tr>
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